Importance of Post Implementation Training

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Importance of Post Implementation Training:

Introduction: Ongoing training is an example of one tool an organization can use to help achieve its desired business results of having a successful EHR system. Ongoing post-implementation training should be provided to the clinical staff to improve on-the-job performance which will lead to improved patient care.

What is Post implementation Training: Post-implementation training is a method by which changes to the EHR system can be effectively implemented within an organization. More specifically, post-implementation training helps the effected clinical personnel successfully incorporate changes in requirements, roles, and responsibilities at all levels of an organization. Training: Before the EHR implementation, pre-implementation training is provided to the clinical staff with the initial foundation of knowledge, skills, and abilities to use the EHR software to perform their daily job duties. After the implementation comes the crucial part of keeping the EHR successful.

Training Needs: Before any training class can be developed, a training needs assessment needs to be created. The purpose of the training needs assessment is to identify and define the specific learning objectives for each course. By providing ongoing training to the staff on a consistent basis, training has the potential to improve the effectiveness of the EHR system and job performance of the clinical staff.

Components of Post Implementation Training: Management commitment for a post implementation training program is crucial therefore; it is beneficial if the post implementation training be a part of the organizations strategic plan. The strategy should describe the purpose and goals of the post implementation program.

How to Measure the Effectiveness of the Training: One of the most important components of training is measuring the effectiveness of the training and the learning objectives both short and long term. Pre and Post tests can be given in a written format, on the computer, or in a clinical setting. Long term measures involve on the job performance evaluations. Audits can also be performed to evaluate the staff to determine if they are correctly utilizing the EHR.

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Submitted by: Tracie Koepplin