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Pharmacy Systems Analyst
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Pharmacy Systems Analyst
JOB TITLE: Pharmacy Systems Analyst Clinical Applications POSITION SUMMARY: Under the direction of the Senior Systems Analyst and Manager of Pharmacy Informatics, and in collaboration with the leadership and staff of the UWHCA Departments of Pharmacy and Information Systems, the Systems Analyst for Pharmacy Clinical Applications is responsible for supporting the computerized physician order entry (CPOE) system and other clinical pharmacy software applications within UWHCA. This position requires strong analytical skills in gathering information from users, defining work problems and designing a system of procedures to resolve problems. This position is also responsible for providing professional consultative oversight to the maintenance, upgrading, evaluation and implementation of pharmacy computer software systems and associated pharmacy automation systems at UWHCA; and for maintaining his/her competency of the systems.This position requires strong analytical, organizational, communication and creativity skills in providing the necessary support of complex medication software systems. The incumbent works independently in providing training, support, implementation and coordinating improvements to the systems. Moderate to low supervision is provided. A considerable amount of innovation is utilized in problem solving. The ramifications of errors have an impact on the hospital's ability to provide quality patient care and satisfaction if the software is not effectively utilized for processing medication orders and patient evaluations. A wide variety of internal and external contact relationships are involved in performance of the duties of this position. Internal contact relationships include pharmacy and information systems staff and management personnel, hospital staff, medical and nursing staff. External contact is primarily with software and automation vendors, often related to responsibilities such as product development, improvement and software upgrades. Developing and maintaining good communication with these contacts is essential to accomplishing the objectives of this position and the goals of UWHCA. Pharmacy Responsibilities: This position serves as an expert resource and consultant for the Pharmacy Informatics Support Specialist and Manager of Pharmacy Informatics, who are primarily responsible for supporting the RxTFC Pharmacy Information System (PIS), and Pharmacy software interfaces and connectivity with pharmacy robotics and other automation systems such as unit-based dispensing cabinets and point-of-care bedside medication scanning technologies. Specific areas where consultative support may be provided include, but are not limited to, medication inventory catalog maintenance; pharmacy informatics operations support; policy and procedure development; software customization; upgrade planning, implementation and testing; database management and mining; training systems; and development, testing, maintenance and troubleshooting of interfaces between PIS software and CPOE, laboratory and other clinical information systems, and various pharmacy automation technologies. CPOE Responsibilities: This position serves as an expert resource and communication liaison between CPOE project team members as it relates to developing, implementing testing and maintaining the medication component of the CPOE system. Principle contacts will include CPOE Pharmacy team members, CPOE/OAS analysts, and Service Master Technician(s). This person will serve as a primary staff member in the Department of Information Systems responsible for the medication programming dimensions of the CPOE system. This position will participate in all levels of Pharmacy CPOE project plan implementation. This position collaborates with advanced and mid-level OAS programmers to develop, test and implement the Pharmacy modules within the CPOE software. Specific areas of focus include CPOE patient care area operations redesign; medication order entry procedures and order set development; testing and programming of new CPOE functionality including rules integration, alerts and clinical decision support; medication administration data transmission to WISCR from point of care bedside scanning technology; pharmacy software uni- and bi-directional orders interface functionality, demographics and allergy interface development and maintenance; and coordination of the information systems CPOE pharmacy clinical design and programmer team. This position will work to carry out assigned priorities from the Provider POE team, CPOE Senior Analyst, Manager of Pharmacy Informatics and Director, Pharmacy Service Organization as it related to CPOE implementation. Other responsibilities include development of CPOE training materials, overseeing drug product catalog development as performed by the CPOE Medication Service Master Technician and assuring systems are in place to maintain catalog consistency between PIS and CPOE databases. This position may spend up to twenty percent of his/her time on advanced CPOE medication programming activities. CORE ORGANIZATIONAL COMPETENCIES Technical Skill: Incumbent performs his/her job demonstrating technical ability, understanding of job expectations and compliance with organizational policies and procedures. The incumbent performs the following job responsibilities: 80% CPOE pharmacy programming coordination, testing and implementation
Specific guidance will be provided to assist in the areas of system maintenance and/or planning and problem solving of issues and problems as they arise in the following areas:
Communication: Incumbent will demonstrate good interpersonal skills with all whom they interact including other hospital staff, visitors, and most importantly, patients and their family members. All communications, verbal and written, should demonstrate a commitment to customer service and excellence. Incumbent must effectively send, receive, and respond to information ensuring a high level of patient care and service. Initiative: Incumbent is committed to and performs quality work contributing to quality patient care. Incumbent assumes responsibility and accountability for his/her actions. To meet the challenges of a changing environment, incumbent is timely in meeting his/her job responsibilities and strives to provide excellent customer service. Incumbent values accomplishments and shows enthusiasm and pride in the hospital. Incumbent demonstrates a self-directed work effort that confirms the ability to recognize personal strengths and weaknesses. Incumbent is expected to develop goals for professional growth and strive to achieve those goals. Customer Service: Incumbent is expected to demonstrate a commitment to courteous, sincere, and sensitive customer service. Incumbent will present a positive and caring attitude in all interactions with patients, visitors, and staff. Incumbent is patient, tolerant, and accepts diversity. Incumbent presents a positive image of themselves and of the hospital in all personal and telephone interactions. Quality Improvement: Incumbent demonstrates a commitment to quality and excellence. Problems are solved through critical evaluation of databased information and continuous improvement efforts that lead to effective quality-based outcomes. Incumbent is expected to be able to accurately identify and diagnose an issue, identify alternatives, implement a plan, evaluate and communicate results. PERFORMANCE MEASURES:
MINIMUM QUALIFICATIONS:
WORK SCHEDULE: Typical schedule is Monday through Friday, 8:00 AM to 5:00 PM. Some early and late hours and weekends may be required. Includes carrying a pager and being on call for critical system problems. FTE PERCENT: 100% Employee Signature Date:___________ I have read and understand that the statements above are a description of the functions assigned my position. Supervisor Signature Date:___________ Supervisor Signature Date:___________ Attach Organizational Chart Job descriptions represent a general outline of job duties, functions, and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time. It is UWHC's policy to base hiring decisions solely on an individual's ability to perform essential job functions. Persons with disabilities are eligible for this position provided they can perform those functions with reasonable accommodation. University of Wisconsin Hospital and Clinics (UWHCA) is committed to the highest standard of Customer Relations principles for its patients, visitors and fellow staff members. Staff will serve as role models by practicing exemplary behaviors when working with patients, visitors and fellow staff members. © University of Wisconsin Hospital and Clinics Authority If anyone would like to contribute another sample job description, please contact me at my_last_name@informatics-review.com dfs 5 Jan 2003 If anyone would like to contribute another sample job description, please contact me at dean@informatics-review.com |
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